ICONYC items are guaranteed authentic when purchased on www.iconyc.cc, in ICONYC boutiques or from authorised ICONYC distributors. For any question about a specific item, contact our Client Service at client.service@iconyc.cc.

Our pieces are made using traditional craftsmanship. Please follow the care instructions on the label and on the product page. For leather items, wipe with a soft dry cloth and store in the original dust bag in a well ventilated place, away from heat and damp.

We advise against cleaning products or treatments by third parties. For any specific need, please contact our Client Service.

The lining, whether fabric or leather, is an integral part of the bag and cannot be cleaned separately. To protect it, make sure containers such as nail varnish, creams, lipstick or water bottles are securely closed, and avoid carrying loose objects that could damage or stain it.

Every piece may show wear or minor damage through daily use. For repairs, contact our Client Service or visit an ICONYC boutique. Each request is assessed individually by our specialists, taking into account the age of the piece, the material and the nature of the issue.

Defects that existed at delivery are covered free of charge by the two year legal guarantee of conformity, as set out in section 07 of our Shop Terms. Damage caused by improper use or by a third party repair is not covered by the guarantee.

You can reach our Client Service by email at client.service@iconyc.cc or through our contact form. You can send us a message online at any time, 24 hours a day. Our Client Service team answers Monday to Friday, from 9 am to 6 pm (CET), and is closed on Saturdays, Sundays and public holidays.

This Website is operated by CAA Media SRL, Belgium. For communications from Member State authorities, the European Commission and the European Board for Digital Services, and for users who wish to report illegal content on this Website, our single point of contact is set out below.

All products sold on this Website comply with the EU General Product Safety Regulation (EU) 2023/988 and the product rules that apply to them. Each product page shows the manufacturer, the person responsible in the European Union where required, the product identification and any safety information or warnings. Each seller is responsible for the compliance of the products it sells.

We ship to the countries listed at checkout. All prices include VAT and any import duties, customs and excise duties, so nothing further is charged on delivery.

Some products, such as alcoholic beverages, can only be shipped to certain countries. Availability for your country is shown on the product page and at checkout.

Each seller decides in which countries its products are offered, so some items may not be available in your region. Certain products, including alcoholic beverages and some cosmetics, may also be restricted by the laws of the destination country. If you have any question, please contact our Client Service.

To reduce waste, paper invoices are not included in parcels. You can download your invoice by signing in to your account. If you ordered as a guest, contact our Client Service with your order number to receive it.

Add items to your Shopping Bag, review and change your selection, then proceed to checkout. Before you place your order, you will see a summary of the items, the total price including taxes and delivery, the expected delivery time and the seller. Your order is placed when you press "Order with obligation to pay". If your order contains several items, it may be delivered in more than one shipment, and you will be informed before you order.

After placing your order, you receive an acknowledgement email confirming that we have received it.

Your order is confirmed when you receive the separate Confirmation Email, which names the ICONYC Group company selling to you and includes our Shop Terms and information on your right of withdrawal. If you do not receive an acknowledgement within 24 hours, please contact us.

Each order is subject to availability. If we cannot fulfil your order in full or in part, we will inform you by email without delay and refund any amount already charged.

Once placed, an order can no longer be changed. For security reasons, we cannot change items or delivery and billing addresses after the order is submitted. If you notice an error, contact our Client Service immediately.

You can withdraw from your purchase within 14 days of receiving it, without giving a reason, using the "Withdraw from contract here" function in My Orders or in the Returns section. You can also withdraw before your order is delivered. Personalised products cannot be cancelled, as they are made to your specifications.

Selected products can be pre-ordered before their launch. Pre-ordered items are delivered by the estimated date shown on the product page, within 8 weeks of the Confirmation Email.

If your order contains both pre-ordered and available products, they are shipped separately as they become ready. The full amount, including pre-ordered products, is charged when the Confirmation Email is sent. You receive a tracking email with each shipment.

The Website offers a selection of current ICONYC collections and is updated regularly. If an item is not available, our Client Service will be happy to suggest similar pieces.

We accept credit and debit cards, Apple Pay, Google Pay, Klarna and PayPal, processed securely by Stripe. No surcharge applies to any payment method. Cash on delivery is not available.

For available products, the amount is authorised when you order and charged when your Confirmation Email is sent. For pre-ordered and personalised products, the full amount is charged when the Confirmation Email is sent. All prices are in euro and include delivery costs, taxes and duties.

Where this option is shown at checkout, you can choose to collect your order from an ICONYC location. When your order is ready, you receive an email to present at the store together with a valid ID.

Your order is held for 30 days. If it is not collected within this period, the order may be cancelled and any amount paid refunded.

With an account you can

• save billing and delivery addresses for faster checkout,
• view your order history, track deliveries and download invoices,
• withdraw from a purchase and arrange returns,
• access members only content.

On any sign in page, select "Forgot your password?" to receive an email with a link to create a new password.

Yes. You can withdraw from your purchase within 14 days of receiving it, without giving a reason, and return it free of charge using our collection service. This right is provided by EU and Belgian consumer law. During certain holiday periods, extended return periods may apply as shown on the Website.

You may handle items as you would in a shop to check them. Please return them in their original packaging with all labels, tags and security tags attached. If an item has been used beyond what is needed to check it, the loss in value may be deducted from your refund.

For reasons of health protection and hygiene, perfumes and cosmetics cannot be returned once their seal has been opened. Personalised products cannot be returned, as they are made to your specifications. These exceptions do not affect your legal guarantee if a product is defective.

If you have an issue with a product but do not wish to return it, please contact our Client Service and we will help you find the best solution.

Select "Withdraw from contract here" in My Orders, or in the Returns section if you ordered as a guest, then press "Confirm withdrawal". You will receive a confirmation by email straight away. You can also tell us by email at client.service@iconyc.cc, or use the model withdrawal form in our Shop Terms.

After withdrawing, book a free collection through the Returns section or by email at client.service@iconyc.cc, giving your collection address, telephone number and preferred date, which our courier will confirm. Please send the items back within 14 days of withdrawing, in their original packaging with all labels, tags and accessories.

Yes, when you use our free collection service. If you choose to send the items back by other means, the cost of return is yours.

Yes. The Returns section is available without signing in. Enter your order number and the email address used for the order, then follow the same steps.

We refund the full amount, including standard delivery costs, within 14 days of receiving your withdrawal. We may wait until we have received the items back or you have sent us proof of shipment, whichever comes first. Checking returned items normally takes up to 7 days.

The refund is made to the payment method used for your purchase, without any fees, and you will receive an email when it has been issued.

Standard orders are usually delivered within 2 to 3 business days of the Confirmation Email, and always within 30 days.

Pre-ordered products are delivered within 8 weeks and personalised products within 3 weeks of the Confirmation Email, as shown on the product page. When your order ships, you receive an email with a tracking number.

We deliver to the countries listed at checkout. If you want your order delivered to another country, change your location in the Website menu before you order.

Where several shipping methods are available, you can choose one at checkout and the cost is shown in your Shopping Bag. We cannot deliver to post office boxes.

Deliveries are made Monday to Friday during business hours, and a signature is required. Alcoholic beverages are only handed over to an adult, and the courier may ask for proof of age. If no one is available, the courier leaves a notice with contact details. To reschedule, please contact our Client Service.

When your order ships, you receive an email with a tracking number, and you can also follow it in your account. Depending on your location and shipping method, delivery takes 2 to 7 business days.

Select the Size Guide above the size selection on each product page.

On the product page, open the Size & Fit tab for the size, fit, cut and the model's measurements. Composition and care instructions are in the Details tab.

Size is the size shown on the label. Fit describes how the piece sits on the body. Cut is its silhouette. Material is what it is made of. You will find all of this in the Details and Size & Fit tabs.

International sizing standards differ slightly when converted, and cuts vary from one collection to another. We give specific size and fit information for each piece to help you choose.

You can return it free of charge within 14 days of receiving it, as described under Returns. To order another size, place a new order online or contact our Client Service.